Achieving high levels in patient satisfaction in after-hour care is our primary goal. Hospice Triage Solutions provides continuous transparent care for patients and their families by following our client hospice agency’s medical directives to triage every phone call. Our desire is to be more responsive to patients and families in after hour care.
Our proprietary technology provides for on going documentation. Our systems are data driven and allow for the measurement, analysis and tracking of patient events in after-hour care. Triage nurses log all calls into the electronic charting system documenting any telephone care or advice given. Our registered nurses enter a follow up report for each home visit into the system. This information is returned to our hospice agency clients by 8 a.m. the following day so that nurses on the day shift will be aware of any patient care needs, issues, and /or interventions that arose or occurred during the night.
Rates are based upon a pricing matrix that is customized to fit individual hospice budgets. Focusing on economies of scale, we spread the cost of after-hour care more efficiently over a large client base while passing these savings on to our client hospice agencies.
The pricing matrix is based on each hospice agency’s actual client’s daily census, not an average. This eliminates unnecessary price-gap costs that arise from average census calculations. Actual client census is in line with current Medicare billing procedures.
Additional cost savings are achieved by reducing the number of crisis visits. Our triage nurses are trained to educate the patient and patient family and provide superior triage care eliminating the costs of unnecessary home visits.
Locking in per diem rates on a 1, 2, or 3 year contract provides a long-term strategy for our client hospice agencies to control and budget their agency after-hours costs.
Additionally, by utilizing Hospice Triage Solutions services, our hospice agencies establish a cost effective platform that allows them to meet immediate additional staffing demands arising from rapid changes in daily census – whether from core operations or by acquisition.